Happy guarantee

At By Bente, your satisfaction is our top priority, but if, contrary to expectations, you are not satisfied with the color result, we ask you to contact our customer service and we will send a new package within 24 hours - completely free of charge. The guarantee is valid for 14 days after receipt of the package, but only for orders where we have assisted with guidance.

We believe that proper guidance in combination with our professional products will give you the desired result. Remember! If you are unsure about choosing a color or strength, we encourage you to contact us for professional guidance before ordering, or include a picture and comment with your order.

In order to provide you with the best possible guidance, we need detailed information about your hair – from quality to desired results. Please upload a photo of your hair outside in good, natural light. If you take a photo inside, your hair will appear yellower than outside.

Remember! We can't feel your hair the way you can. That's why your description of the hair quality is crucial for us. 👱🏻‍♀️

If you want to choose your own color package, we recommend that you explore our color learning page and read up on the product package. Otherwise, we share lots of tips and tricks on colorbybente Instagram, Facebook YouTube and TikTok.

Your choice of By Bente means a lot to us, and our highest desire is to be able to offer the best guidance and hair color experience.

To take advantage of the satisfaction guarantee, submit the form below:

📦 We will then send you a new color pack within 24 hours.